Midlands Partnership University NHS Foundation Trust operates a vast digital network throughout the UK, and manages services across four Care Groups.
We are always trying to simplify and consolidate our digital systems, and there are a large number of different systems that we use to suit each care group.
The sections below will provide additional information about each system.
Censeo collects and analyses symptomatic information related to mental health including:
If you are sent a link to Censeo we encourage you to take time to register and fill out the questionnaire.
Before you can fill out the questionnaire you will be guided through a registration process. Once you are registered, the Censeo questionnaire will be available to complete.
Because of the unique way Censeo is designed, the questionnaire is tailored to the individual; so one person will be asked a different set of questions to another, depending on the complexity of their need.
Be open and honest with your answers. To get the most accurate result and be guided to the best care for you, truthful answers, even to difficult questions will help paint a clearer picture of your needs.
On average it takes about one hour to complete the assessment. However, because the questionnaire is adaptive, it will vary depending on how many questions are asked (between 20 minutes and 2 hours). Don't worry, you don't have to do it all at once. You can log out and continue later.
Remember, Censeo is designed to help identify your needs so that you can receive help as soon as possible, so it's a good idea to fill out the questionnaire as soon as you can.
Completing the questionnaire is optional, however the questions need to be asked to identify your needs. Censeo mirrors the rich process of a face-to-face psychiatric assessment, in a digital form. If you opt out of using Censeo the assessment process will be done by a Mental Health Practitioner instead. This could result in longer waiting times.
The Censeo reports are stored with Psyomics, and can be accessed by staff who have a clinical need to see the data. The responses collected from the Censeo questionnaire are stored securely in encrypted servers that are compliant with UK data protection regulations. Some authorised personnel have access to this data for product improvement purposes. You can read the Psyomics Privacy Policy on their website.
It is our policy to keep you informed about your care and involve you in the process. To do this we will share our findings with you. The report generated by Censeo is aimed at mental health professionals and may contain terminology that is confusing to non-mental health professionals. We feel that it is more meaningful to go through the report with a member of our mental health team.
If you wish to access the report or any of the information stored about you by MPFT, please log a request through our online Access Request Portal.
The eConsent system is currently used by the School Age Immunisations Team to collect consent forms for student vaccinations.
The benefits to families and clinicians are:
Schools do still have access to paper consent forms. If you would prefer to consent this way, please contact your school office.
Your school will send out an email or message to all parents with a unique code in it. This identifies your child's school, and you will need is to sign in to the system. It is also helpful to know your child's NHS number, but not essential. NHS numbers can be found in your child's red book, on any NHS communication about your child, or by contacting your child's GP.
Yes, the eConsent form will work on a phone, tablet, laptop or computer.
To fill out your child's eConsent vaccination form, please visit the eConsent sign-in page.
EPS stands for Electronic Prescription Service, and is a way for your health professional to create a prescription and order medication, without using the green and white paper form that you will previously have used.
Your health professional will create your prescription on their computer, and ask you where you would like to collect it from. They'll send it securely to the pharmacy, who will receive it and prepare your medication ready for you to pick up.
At MPFT we are always looking for ways to improve our service, and this allows us to keep your data more secure, be more sustainable, and save time for our clinicians which can be better spent caring for patients.
Yes, EPS has been developed by MPFT so your data won't be shared outside of the organisation and is very secure.
Our Trust Privacy Notice covers the use of all health data.
Komp is a one-button computer, simpler to use than any tablet or smartphone, linked to an app for family members to use.
From their own device, children, grandchildren and old friends can share photos, messages and make video calls directly to the person viewing Komp’s screen.
With 4G internet now available with Komp, all the user has to do is plug it in and turn it on. Our staff at MPFT will deliver the unit and help to get the screen connected to the internet, and ready to use. Komp is developed with privacy and security in mind, so it is a safe, secure and closed social network for the whole family. There is also the option for our clinicians to use the screen to conduct wellness checks or consultations with the user.
The Benefits for Service Users include:
For more information on the KOMP screen, including user guides and privacy information, visit the KOMP website.
The video below explains how family and friends can install the family app so they can make contact with you on the KOMP device.
OneConsultation is a programme that we use at MPFT to allow you to have a video consultation with your consultant, instead of travelling to a hospital or clinic.
We started using OneConsultation during the Covid pandemic when face-to-face appointments couldn't go ahead. Our staff is still using it, in combination with face-to-face appointments, to give you more options when it comes to accessing your healthcare.
We are committed to making your healthcare as individual and accessible as possible, and OneConsultation can save you time, money and stress, by receiving your care in the comfort of your own home. Video consultations also contribute to our Trust's green ambitions, by reducing car journeys for patients.
No, your clinician will offer you a choice of video or face-to-face appointments. They will only suggest using OneConsultation if they feel it is appropriate for your care.
No, you can complete a OneConsultation appointment on a smartphone, tablet, laptop or PC, as long as it has a camera and microphone so that you can speak with your clinician, and they can see and hear you.
No, OneConsultation uses a website for your video appointment, so as long as you have a mobile phone number or email address, your clinician can contact you. There are no apps, registrations or login details necessary.
If you live far away from your nearest clinic or hospital, or if you have mobility or travel difficulties, you may find it easier to have a video consultation. You may also find a OneConsultation appointment easier to fit into a busy schedule, and it will save money on travel and parking costs.
Our Trust Privacy Notice covers the use of all health data.
One Health and Care is a confidential digital shared care-record. One Health and Care brings data together from the different organisations involved in your health and social care. It allows doctors, nurses and other registered health and social care professionals directly involved in your care to view relevant information in order to provide you with better, safer care.
The information that the staff directly involved in your care will be able to see includes:
This will help us provide you with better and safer care. Your information will be held securely and only shared with staff members in the partnership organisations who are directly involved in your care and support. All staff are bound by professional confidentiality.
Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.
Having your information available to all staff that are directly involved in your care will help us to provide you with better care by ensuring that we have access to the most up-to-date information about you.
You won’t have to keep repeating your health and social care history to individuals involved in your care and support. The results of common tests (for example blood tests) will be available to everyone involved in your care, reducing the need to repeat them.
This will help improve decision making to give you safer, more consistent care whether you are in hospital, at a GP Practice or any other place where you receive care.
If you are happy for your information to be shared as part of the One Health and Care digital shared care record then you do not need to do anything as we will do it all for you.
If however, you would like to opt out, then there are two ways to do this:
If you do opt out, you can change your mind and opt back in at any time, by contacting PALS or your GP Practice and asking that your data is included.
If you opted out of the national Summary Care Record previously then you will be automatically opted out of One Health and Care and do not need to contact PALS or your GP unless you wish to opt back in.
If you choose to opt out, your information will not be available via One Health and Care however it will continue to be shared by care organisations by phone, email and on paper where required as part of your direct care.
Please consider carefully before opting out as it could mean that vital information about you is not immediately available when you require health or social care support.
MPFT is introducing Oxehealth to some of our wards.
Using devices installed in patient rooms, the Oxehealth solution allows staff to focus more of their time to hands on activities.
The Oxehealth solution monitors patients' heart rate, breathing, and their movement.
Patients are provided with an information patient leaflet about Oxevision.
Oxehealth is currently used on a limited number of mental health wards at The Redwoods Centre in Shrewsbury, and St George's in Stafford, with plans to use it in other locations in the future. In each bedroom, a secure camera unit is mounted in the corner where the wall meets the ceiling.
Oxehealth's optical sensors allow the staff to remotely monitor your physical wellbeing without always entering the room. Specifically, the Oxehealth system will:
The Oxevision unit means that:
Please ask a member of staff on the ward.
Service users and family / carers are informed as part of the admission process and provided with an information leaflet.
At MPFT, if an objection is received from the patient or family / next of kin regarding the use of Oxehealth then their views will be considered and a best interests meeting will be held within the Multi-Disciplinary Team around clinical need, this may lead to the Oxehealth system interface (nurse office monitor or portable tablets) being turned off for the duration of the in-patient stay.
All digital technology involving personal data used within MPFT is subject to the relevant Information Governance process. This includes Oxehealth which is currently being piloted on some, but not all, of our mental health inpatient wards.
Our Trust Privacy Notice covers the use of all health data but does not explicitly mention Oxehealth. Patients are provided with information on the ward.
In relation to Oxehealth, salient data (raw and unblurred video footage) can be captured on request if there is a situation that the ward needs to investigate further. A request to capture salient data must be within 24 hours of the incident. Salient data is automatically deleted after 24 hours if it is not requested for capture.
If you want to find out more information, including patient guides and research reports, visit the Oxevision website.
'Patients Know Best' allows you to securely access your health record via an online portal. You need to sign up to use this service, and you can view information like appointments, test results, scan reports, and care plans.
All your data is stored securely, and you can opt out of the service at any time.
It's free for all our patients and easy-to-use, and you can access the website from your smartphone, tablet or computer.
Patients Know Best will allow you to:
No, this is an additional way to view your healthcare record. You will still get appointment letters and other communications from us, even if you are signed up to Patients Know Best.
Yes, as long as you have your own Patients Know Best account, you can request access to your child's healthcare record.
Patients Know Best is very secure and complies with NHS data guidelines. Please watch the video on the security of your data.
If you'd like to use PKB and you’re not sure how to use the system or where to start, our 20-minute training video is designed to help you get logged in and make the most of your shared care record.
RiO Video Consultations is used at MPFT to allow you to have a video consultation with your consultant, instead of travelling to a hospital or clinic.
In combination with face-to-face appointments, using RiO Video Consultations can give you more options when it comes to accessing your healthcare.
We are committed to making your healthcare as individual and accessible as possible, and RiO Video Consultation can save you time, money and stress, by receiving your care in the comfort of your own home. Video consultations also contribute to our Trust's green ambitions, by reducing car journeys for patients.
No, you can access your RiO Video Consultation appointment on a smartphone, tablet, laptop or PC, as long as it has a camera and microphone so that you can speak with your clinician, and they can see and hear you.
No, RiO Video Consultation uses Microsoft Teams for your video appointment. Your clinician can contact you with the appointment details and a link. There are no apps, registrations or login details required.
If you live far away from your nearest clinic or hospital, or if you have mobility or travel difficulties, you may find it easier to have a video consultation. You may also find a RiO Video Consultation appointment easier to fit into a busy schedule and it will save money on travel and parking costs.
Our Trust Privacy Notice covers the use of all health data.
You may be contacted about your upcoming appointment by text, e-mail or letter.
You can join your appointment on a mobile phone, tablet or computer. It is suitable for iOS, Android and Windows devices. Consultations take place on Microsoft Teams.
Note: iOS users may be asked to select their browser. For Android users, Google Chrome will open as a default.
Join your appointment by clicking on the link in the text or e-mail received, or by scanning the QR code on the letter.
Note: For optimal privacy, please join the Microsoft Teams as a Guest. Avoid logging in with personal or work Microsoft Teams accounts.
SilverCloud is an app which gives you access to mental health information and support, outside of your appointments with your clinician at MPFT.
The SilverCloud app is mainly based on CBT (Cognitive Behavioural Therapy) strategies for mental health and wellbeing. When you begin using the app, you will find courses tailored to anxiety, stress, depression, and chronic illness, amongst many others. You can find tips on managing your mental health, strategies and skills to develop in between your sessions with a clinician, and information about wellbeing. There are articles, videos, useful links, interactive tools and skills building activities.
The CBT approach usually aims to understand the challenges that you are facing, change negative thought patterns, and help you come up with coping strategies to manage your mental wellbeing in the future.
No, we use SilverCloud to support and enhance the work you do with your clinician, not to replace sessions. The app is there to provide you with resources and support outside of your appointment times, so that you can continue to work on your mental health and wellbeing, and feel supported any time of the day or night.
No, SilverCloud can be accessed with a desktop computer, laptop, tablet or smartphone, so there are plenty of way to access the information you need.
Yes, there are programmes and areas specifically designed for adults and for teens, and there are even programmes to help adults or carers who are supporting children or teens through their own mental health challenges.
The Haywood Arthritis Portal is an online form which allows patients to enter data about their condition, before their consultation appointment.
You don't have to use it, but it can help you to build up a picture of how your symptoms change over time, and identify areas of recurrent symptoms. You may find that it helps you to focus on certain areas that you want to discuss during your next consultation. Because your data will be sent to your clinician for review before your consultation, you can make the most out of your appointment time. Less time spent describing your symptoms means that you get more time to discuss causes and treatments with your consultant.
By filling out the Haywood Arthritis Portal form, you can give your consultant an accurate and in-depth account of your symptoms. This helps them to give you the most accurate diagnosis and they can suggest the most effective treatments based on the areas of pain or difficulty that you identify. They can also spend more time during your appointment getting to you know and your lifestyle, so that they can treat you in the most effective ways possible.
We call this data Patient Reported Outcomes, or PROMs. You can record which joints are affected by arthritis, and rate how painful or stiff they are on scale. There is also space to type in any additional information that may need to share.
The data and feedback that you put into the portal is sent to your consultant and clinical team before your consultation. They will then show you your data on a computer screen, and discuss it with you during your appointment.
You will be sent a link to the Portal by our clinical team, and you can fill the form out on your computer, laptop, tablet or smartphone. Alternatively, you can fill the Portal form out using one of our tablets when you come to clinic, before your appointment.
Log in to the Haywood Arthritis Portal
Yes, the Haywood Arthritis Portal is only used within MPFT and is a very secure system. Read our Trust Privacy Notice to find out how we use and store all health data.
Total Mobile is the name of an app used by the Community Nursing Team, which they use on a tablet to view your medical history, make notes on your treatment, and order supplies or book appointments that you may need.
The Community Nursing Team have to fill out a large amount of paperwork for all the patients they see in one day. Transporting this documentation around was time consuming, sometimes insecure, and environmentally unsound. The Total Mobile app gives them access to more of your information, allows them to keep your data more secure, and saves them time writing up notes which can instead be spent caring for patients.
Our nursing staff can use their tablets wherever they are, even without internet connectivity, and they can email your GP, order medication, or request equipment for you, while they are still in your home. The tablets can also take secure photos if your nurse needs to add these to your medical records, which will can be very helpful for other members of staff who may treat you in the future. You will always be asked for your consent before any photographs are taken.
The Total Mobile app is helping to free up time for our clinical staff, makes your data more secure, reduces our carbon footprint, and helps us to deliver better care for our patients.
If you have any questions about the app or tablets, please ask your community nurse who can give you additional information.
Our Trust Privacy Notice covers the use of all health data.
