On this page…
The people who make up the digital support for MPFT is the most important part of what we do.
On this page provides information on some of the people who make up the digital support and the teams they lead.
MPFT Digital
Key services/outputs
- Strategic direction and business plan delivery for enhancing care through digital innovation
- Supplier Performance Management (SSHIS, third party suppliers e.g. RiO)
- CIP direction and delivery
- Regional/National Programmes of work
Acting Chief Digital Information Officer
Associate Director of Information and Data Warehousing
Head of Health & Social Care Systems
ICS and PCN Digital Transformation Programme Lead
Chief Clinical Information Officer
Chief Nursing Information Officer
Lead: Nicola Hampton
Key Services / Outputs
- Provide 1st/2nd line support for clinical and care systems
- Support new starter role creation and systems access/service go-lives / leavers
- Oversee Permissions Based Access Control for clinical and care systems
- Data Quality overview in clinical and care systems
Lead: Steve Deighton
Key Services / Outputs
- Bespoke Systems design and delivery
- Clinical Systems form/letter/configuration build
- Robotic Process Automation and Integration Services
- SharePoint design and delivery
Lead: Trish Nolan
Key Services / Outputs
- Provide Clinical and Care Systems Training
- Provide Quick Reference Guides and User training videos for key IT systems/processes
- Provide Microsoft Systems Training (Core IT Skills training)
- Support service go-lives (floor walking)
- Development and provision of eLearning on ESR for clinical systems training
- Provision of tailored training to meet service specific requirements
- Promote the availability of training through online resources including the IT Skills pathway and Microsoft eLearning
Lead: Enrique Centeno
Key Services / Outputs
- Report creation/automation and analysis for mandatory returns
- Report creation/automation and analysis for service requests
- Report creation/automation for self-service requests
- Dashboard creation for operational service management and MPFT activity data
Lead: Terry Sambrook
Key Services / Outputs
- Manage the Data Warehouse infrastructure
- Establish data sets for mandatory reporting
- Establish data sets for reporting from new systems
Lead: Lee Woolrich
Key Services / Outputs
- Clinical Systems specification
- Bespoke Systems specification
- Process mapping for quality/service improvement through digital innovation
Lead: Dominic Tennant
Key Services / Outputs
- Delivery of Digital Projects and MPFT Digital work streams on wider Trust projects
- Resource scheduling of SSHIS resources related to project activities
- Support of ad-hoc MPFT Digital change requests (e.g. new mobiles, MFDs, wireless)
Lead: James McNamee
Key Services / Outputs
- Primary Contact and customer services function for MPFT Digital
- Supplier Performance Management (KPIs/SLA review) through service review meetings
- MPFT Digital communications
Staffordshire & Shropshire Health Informatics Service
Key Services/Outputs
- Strategic direction on technical support services and infrastructure support
Director of SSHIS
Head of SSHIS Operations
Head of SSHIS Technology
Leads
- Pete Townley (Service Delivery Lead)
- Ty Henry (First Line Manager)
- Martyn Ball (Second Line Manager)
Key Services / Outputs
- Provide 1st/2nd line support for technical issues with equipment, telephony, networks and Windows
- Support new starter Windows account creation / leavers
Lead: TBC
Key Services / Outputs
- Device ordering and Imaging and management
Lead: Tim Hawkes (Network & Systems Lead)
Key Services / Outputs
- Support network connectivity
- Network switches
- Firewalls and Proxy Servers
- Wireless
- Telephony (Cisco IPT)
Lead: Garry Pankhurst (Software Development Engineer)
Key Services / Outputs
- Fusion BPM workflow application development
- Development of call logging system SMT
Lead: TBC
Key Services / Outputs
- Provision and support of primary and secondary SSHIS data centres
Leads
- Jot Bougan
- Ian Allman (Lead Change Assurance)
Key Services / Outputs
- Response to security incidents
- Technical Cyber support and accreditation
Lead: Jot Bougan
Key Services / Outputs
- Management of software application and licence subscription application
- Software deployments
Lead: Ty Henry (First Line Manager)
Key Services / Outputs
- Provision and management of Trust smartcards for clinical systems and ESR access