Appointment Information (No booking option)

Whether your appointment is via telephone, video or face to face, the Health Care Professional will ask you some questions as part of the initial assessment. This may include some or all of the following:

• What is your biggest problem – e.g. pain, lack of strength, loss of movement?
• Why do you think you have got the pain e.g. did you have an accident or has it occurred for no apparent reason?
• How long have you had this problem?
• Where do you feel the pain?
• What makes it worse?
• Does anything make it feel better?
• Does it disturb your sleep?
• Have you had similar problems before? If so, what treatment, if any, have you received?
• Have you had any investigations e.g. X-rays or scans?
• Are there any other conditions you see another health professional about e.g. diabetes, heart problems, asthma?
• What tablets/medicines are you taking?
• Are you working and what impact does it have on your work?
• What are your hobbies and how does the pain affect these?
• What do you hope to get out your appointment?

We may have to discuss other areas of the body to identify the source of the pain. Pain can come from one area of the body and be felt in another e.g. leg pain can be a result of a problem in the low back.

When the assessment is finished we will explain to you what we have found. Following a discussion, your personal supported self management plan and options for the future will be agreed. To get the best results, it is important you follow the plan as agreed. 

Occasionally we may have to refer you on to a colleague, organise further investigations or specialist management.

Occasionally students may care for patients under supervision of a qualified Health Care Professional, in which case you will be asked for your consent, please tell us if this is not acceptable to you.

Please have the following with you:

• A list of your current drugs / medicines.
• Depending if your appointment is telephone, video or face to face, wear or bring appropriate clothing so that you can be examined effectively. If you have a leg or back problem you may want to wear or bring shorts/tracksuit trousers and a T-shirt. If you have an arm or neck problem you may want to wear or bring a vest top with you. If you have any questions about what needs to be examined and why please just ask.
• You may want to have a friend or family member with you, or another staff member can chaperone, please just ask.
• We have male and female therapists, so if you have a preference please let us know prior to attending for your appointment. 
• Any previous medical letters relating to your current problem, results of X-rays or scans (If you have them)

If attending a face to face appointment, please arrive at least 5 minutes before your appointment, this allows you to book yourself in at the reception desk and fill out any necessary paperwork. If you arrive more than 10 minutes after your appointment time your physiotherapist may not be able to see you.

If your appointment is telephone or video, please ensure you are in a private and quiet location so that you can talk freely and you may have to do some movements. Also try to be somewhere that has good telephone or internet connection.

If you have to attend a clinic for a face to face appointment, please be aware that there may be a charge for parking at the hospitals and at some of our other treatment sites. Please see below for our clinic locations and contact details.

It is important for you to keep your appointment but sometimes it is not possible or you may no longer need it.  If you need to re-arrange or cancel your appointment please contact the relevant clinic, so that we can offer that appointment to another person. 

Due to high demand on our services, if you fail to attend your appointment and have not contacted us your referral may be closed.

​​​​​The best outcomes happen when we work together. Being prepared for your appointment will help both of us get the most out of your appointments. 

• Think about what you are expecting from the appointment
• Have some clear goals about what you want to achieve
• Be prepared to answer questions, and think of some questions you may want to ask. It’s ok not to know
• It may help if you write down your thoughts before your first appointment. Stick to one page of A4 (or less) so it can be read at the beginning of the appointment
• Make a note of all your current medications and any other health conditions you have/have had in the past
• Working with us and taking some responsibility for your ongoing care by following the advice and plan we agreed (e.g. daily exercises) is important
• Consider working out a schedule to fit the plan around your daily routine and lifestyle
• Continue to think about any difficulties your condition is still causing you so that you can discuss these next time
• Reflect on your progress. It’s important for both of us to jointly consider how effective your plan has been
• It’s important you don’t stop working on improving your health condition and situation once your contact with us comes to an end
• Think about how you might stay active in the future. You might consider joining a local fitness group, a walking group or exercising at home with a video. Whatever works for you

• The MSK Cannock & Stafford service is an integrated service consisting of a team of specialists including a Consultant, experienced Physiotherapists and Podiatrists, Occupational Therapists, a Psychologist and Pharmacist who will assess you and identify the most appropriate course of management for your condition.
• The MSK Service aims to ensure that patients:
  • Are assessed promptly.
  • Have the most appropriate treatment for their condition.
  • Understand their condition and are given the most up-to-date advice and information to manage their condition.
  • Who do not need surgery are not referred inappropriately.
• The MSK Service accepts referrals for adults (over the age of 18) with Musculoskeletal related conditions.
• If you are referred into this service, your referral will be triaged and you will be assessed by one of our clinicians who will decide, in conversation with you, the most appropriate course of action to help manage your condition. 
• We aim to provide you with prompt assessments and the most up to date evidence-based treatment.  We want to ensure that you have a clear understanding of your condition and receive the best advice and information. 
• We aim to offer an appointment at a time and date to suit you and your carer where appropriate. Consultations can be offered over telephone, video call or face to face.
• Your physiotherapist can refer you to one of our lower limb group exercise classes if considered appropriate.

We have clinics located at a number of sites in your area, please see below for information:

• Beecroft Clinic, Level 1 (Ground Floor), Cannock Chase Hospital, Brunswick Road, Cannock, Staffordshire, WS11 5XY
• Sandy Lane Health Centre, Sandy Lane, Rugeley, Staffordshire, WS15 2LB
• Penkridge Medical Centre, Pinfold Lane, Penkridge, Stafford, Staffordshire, ST19 5AP
• Stafford Central Clinic, Civic Centre, Riverside, Stafford, Staffordshire, ST16 3AQ
• Greyfriars Therapy Centre, Frank Foley Way, Stafford, Staffordshire, ST16 2ST
• Weeping Cross Health Centre, Bodmin Avenue, Stafford, Staffordshire, ST17 0EG
• Rising Brook Health Centre, Merrey Road, Stafford, Staffordshire, ST17 9LY
• Stone Rehabilitation Centre, Stafford Road, Stone, Staffordshire, ST15 0HE

Booking your first MSK service appointment:

• telephone: 01543 509770 (Monday to Thursday, 8.30am to 12.00pm & 1.00pm to 4.00pm, Friday, 9.00am to 12.30pm)
• email: apptbookingcentre@mpft.nhs.uk 

For review appointments / queries / results:

• telephone: 0300 373 0954 (Monday to Friday, 9.00am to 4pm)
• email: MICATS-information@mpft.nhs.uk 

• The East Staffordshire Musculoskeletal intermediate service (MIS) is the outpatient musculoskeletal service covering the area from Uttoxeter to Burton and surrounding rural areas.
• The team accept referral for patients 14 years old and over
• The team consists of specialist musculoskeletal physiotherapists which in addition to traditional physiotherapy includes physiotherapists who work in GP surgeries who you might see instead of a GP or nurse specialist,  advanced practitioners who are able to do more than standard physiotherapists such as injection therapy, order additional tests and refer to secondary care, pelvic health specialists who can support you if you have incontinence such as a after having a baby or after surgery such as removal of the prostate, podiatrists who specialise in foot and ankle conditions.
• Our service utilises self-referrals from patients, so you are able to contact our service directly for physiotherapy (0300 323 0930) without the need to speak to GP first, as part of this we offer an early access system where patients can speak to a triaging clinician within 48hrs of referring to us. 
• We also accept referrals via the traditional GP route and these will be triaged accordingly and added to a waiting list for an appointment.  
• We only use evidence based treatment in our practice so you can be assured that the treatment you are receiving is up to date and effective in treating your condition.  
• We aim to offer an appointment at a time and date to suit you and your carer where appropriate . Consultations can be offered over telephone, video call or face to face. Your physiotherapist may also refer you into one of our group sessions for diet and weight management, back pain or shoulder pain. 

We have clinics located at a number of sites in your area, please see below for information:

• Abbots Bromley Surgery, School House Lane, Abbots Bromley, Rugeley, Staffordshire, WS15 3BT
• Balance Street Health Centre, Balance Street, Uttoxeter, Staffordshire, ST14 8JG
• Barton Family Practice, Short Ln, Barton-under-Needwood, Burton-on-Trent DE13 8LT
• Tutbury Health centre, Monk St, Tutbury, Burton-on-Trent DE13 9NA
• Hill Street Health and Well-being Centre, Hill St, Burton-on-Trent DE15 9LD
• Northgate Surgery, 7 Carter's Square, Uttoxeter ST14 7FN

Our central office number is: 0300 323 0930. You can use this number for self-referral as well as re-arranging appointments or general enquiries

• We are an integrated physiotherapy, orthopaedic and pain service for patients with musculoskeletal problems. 
• The MSK Service (Lichfield & Tamworth) accepts referrals for adults (over the age of 18) with Musculoskeletal related conditions.
• The team includes a number of specialists including physiotherapists, Advanced Practice Physiotherapists, a sports exercise medicine consultant, and chronic pain management specialists.
• Detailed assessment from a specialist musculoskeletal clinician who will devise a management plan in discussion with you and may involve: 
  • Advice on management
  • Exercises
  • Joint or soft tissue injection 
  • Lower limb biomechanical analysis
  • Orthotics
  • Physiotherapy
• Referrals are possible for: Orthopaedic surgeon, Pain consultant, Rheumatology consultant, Referral for investigations such as Blood tests, MRI scans, Nerve conduction studies, Ultrasound scans, X-ray
• You will be assessed and triaged to the correct health professional for your needs. 
• You will receive necessary treatment which could include physiotherapy, a pain management and/or rheumatology assessment and treatment and support and advice to support your condition.
• We aim to offer an appointment at a time and date to suit you and your carer where appropriate. Consultations can be offered over telephone, video call or face to face. 

We have clinics located at these two locations, please see below for information:

• Samuel Johnson Hospital, Trent Valley Road, Lichfield, Staffordshire, WS13 6EF
• Sir Robert Peel Hospital, Plantation Lane, Mile Oak, Tamworth, Staffordshire, B78 3NG

Booking your first MSK service appointment:

• telephone: 01543 509770 (Monday to Thursday, 8.30am to 12.00pm & 1.00pm to 4.00pm, Friday 9.00am to 12.30pm)
• email: apptbookingcentre@mpft.nhs.uk    

For review appointments / queries / results

• telephone: 0300 3035165
• email: MSKServices.sjh-srp@mpft.nhs.uk

• North Staffordshire and Stoke-on-Trent Integrated Musculoskeletal Service (NIMS) is a service for a better patient experience for adults (over the age of 18) in North Staffordshire, Staffordshire Moorlands and Stoke-on-Trent.
• The team consists of Specialists including a Consultant Physiotherapist, Advanced Practice and Community Physiotherapists and Podiatrists.
• If you are referred into this service, your referral will be triaged and you will be assessed by one of our clinicians who will decide, in conversation with you, the most appropriate course of action to help manage your condition.
• We aim to provide you with prompt assessments and the most up to date evidence-based treatment.  We want to ensure that you have a clear understanding of your condition and receive the best advice and information.
• We aim to offer an appointment at a time and date to suit you and your carer where appropriate. Consultations can be offered over telephone, video call or face to face. Your physiotherapist can refer you to one of our lower limb group exercise classes if considered appropriate.
• We can offer home visits for referrals that meet the criteria (this can be discussed further with the NIMS team).

We have clinics located at a number of sites in your area:

Stoke-on-Trent

• Bentilee Neighbourhood Centre – 231-251 Dawlish Drive ST2 0EU
• Longton Cottage Hospital – Upper Belgrave Road, ST3 4QX (*Parking is free, but there is a Number Plate Recognition system in use at this site. You must register your car number plate, at main reception when you arrive via the iPad to avoid a fine.)
• Meir Primary Care Centre – Weston Road, Meir, ST3 6AB
• Stoke Health Centre – Honeywall, Stoke, ST4 7JB

North Staffordshire

• Biddulph Primary Care Centre – Wharf Road, Biddulph ST8 6AG
• Bradwell Hospital – 21 Talke Road, Chesterton ST5 7NJ
• Cheadle Hospital – Royal Walk, Cheadle, ST10 1NS
• Kingsbridge Medical Centre – Kingsbridge Avenue, Newcastle ST5 3HP
• Leek Moorlands Hospital – Ashbourne Road, Leek ST13 5BQ
• Madeley Practice – Moss Lane, Madeley, Crewe CW3 9NQ
• Milehouse Primary Care Centre – Milehouse Lane, Liverpool Road, ST5 9HP

The Telephone number to call is: 0300 124 5024.

• Option 1 – Therapy Referral Centre for new patients (you can also email NIMSAdmin@mpft.nhs.uk)
• Option 2 – Physiotherapy follow up / queries
• Option 3 – Medical Secretaries
• Option 4 – Chronic Pain follow up / queries
• Option 5 – MSK Podiatry follow up / queries

Main contact address:

• The MSK Seisdon Service is an improved service for a better patient experience for adults in Seisdon, South Staffordshire and surrounding areas.
• The team consists of Specialists including Advanced Practice, Community Physiotherapists and Administration.
• The MSK Seisdon Service accepts referrals for adults (over the age of 18) with Musculoskeletal related conditions.
• If you are referred into this service, your referral will be triaged and you will be assessed by one of our clinicians who will decide the most appropriate course of action to help manage your condition.
• We aim to provide you with prompt assessments and the most up to date evidence-based treatment.  We want to ensure that you have a clear understanding of your condition and receive the best advice and information.
• We aim to offer an appointment at a time and date to suit you and your carer where appropriate. Appointments can be offered over telephone, video call or face to face.  
• Upon assessment you and your therapist can decide on the best course of action, this may include in service treatment, tailored exercise programmes, physiotherapy lead classes or further advance assessment if considered appropriate.

We have clinics located at a number of sites in your area, please see below for information:

• Codsall Clinic, Elliotts Lane, Codsall, Wolverhampton, West Midlands, WV8 1PH
• Featherstone Health Centre, Old Lane, Featherstone, Wolverhampton, WV10 7BS
• Wombourne Clinic, Mill Lane, Wombourne, Wolverhampton, West Midlands, WV5 0LG

Booking your first MSK service Appointment:

• telephone: 01543 509770 (Monday to Thursday, 8.30am to 12.00pm & 1.00pm to 4.00pm, Friday 9.00am to 12.30pm)
• email: apptbookingcentre@mpft.nhs.uk    

For review appointments / queries / results

• telephone: 01902 846955 (Monday 9.00am to 5.00pm, Tuesday 9.00am to 4.30pm, Wednesday & Thursday 9.00am to 4.00pm, Friday 9.00am to 3.00pm)
• email: mis.codsallclinic@mpft.nhs.uk