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This page is currently under review and will be updated shortly.

It is recognised good practice for NHS Trusts to have a Early Resolution and Complaints outcome page.

Detailed below is a series of case studies explaining how the complaints procedure works from a patient perspective and how issues raised by patients and their families have been resolved.

We use feedback from patients and families as an opportunity to learn and demonstrate improvement; and build confidence in the complaints system to encourage people to speak up and share their concerns as a vital part of improving the patient experience.