Our dedicated staff speak to service users and carers every day, providing treatment, care and support in a wide variety of settings. These interactions can occasionally identify areas of concern such as being unhappy with the waiting time for an appointment or poor communication and wanting to clarify issues regarding that experience with another member of the team.   These are issues which our Trust staff want to help and support you with at the point of the concern being raised.  We actively encourage people to discuss any issues they have with our staff at the point of receiving care, as they may be able to sort the issue out to your satisfaction quickly and without the need to make a complaint.