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Patient Experience is what receiving care feels like for our patients, carers, and families. A patient's experience starts from their first contact with our services right through to their last, which in some cases may be years after their first appointment or treatment.
Patient Experience is a key element in measuring quality and care, ensuring that anyone who uses our service feels listened too and that their feedback and voice are truly ‘heard’. The Trust currently receives patient feedback via a number of surveys including the Friends and Family Test, which provides us with valuable feedback.
Patient Experience stories expand on our feedback by listening to, and learning directly from, the patients, carers, and families who access our Trust's services. This type of personal and narrative feedback allows the Trust to highlight examples of the excellent care across our teams, as well as identifying areas where we may need to improve the quality of services to transform the patient and carer experience.
Patient stories can be positive, negative, or a combination of both, and by listening to patient stories we capture the everyday experiences of the very people who use our services across the Trust.
We then share that learning about what was good and what needs to be improved with the relevant services and teams to implement any improvements identified.
