Trust Headquarters
St. George's Hospital
Corporation Street
Stafford
ST16 3SR
Switchboard number: 0300 790 7000
(staffed 24 hours a day, every day)
enquiries@mpft.nhs.uk
(please note, this mailbox is monitored 09:00 to 17:00, Monday to Friday)
Parking is free, but there is a Number Plate Recognition system in use at this site. You must register your car number plate (ask staff when you arrive) to avoid a fine. There is a 30-minute grace period, during which, no fine will be issued.
There is disabled access to the building, with dedicated parking. There is a lift.
All inpatient facilities have disabled access and facilities.
For all other services, consultations can be held in ground floor consulting rooms.
Site map for St. George's HospitalThe Redwoods Centre
Somerby Drive
Bicton Heath
Shrewsbury
SY3 8DS
(please note, some satellite navigation devices might not recognise this post code, try SY3 8DN instead)
Switchboard number: 01743 210 000
Parking is free, but there is a Number Plate Recognition system in use at this site. You must register your car number plate (ask staff when you arrive) to avoid a fine. There is a 30-minute grace period, during which, no fine will be issued.
There is disabled access, with dedicated parking. There is a lift.
All inpatient facilities have disabled access and facilities.
Bradwell Community Hospital
Talke Road
Chesterton
Newcastle-under-Lyme
ST5 7NJ
Reception: 0300 123 0905
Parking is free
There is disabled access to the building, with dedicated parking.
All outpatient facilities have disabled access and facilities.
Cheadle Community Hospital
Royal Walk
Cheadle
ST10 1NS
Reception: 0300 7900 232
Parking is free
There is disabled access to the building, with dedicated parking.
All outpatient facilities have disabled access and facilities.
Haywood Community Hospital
High Lane
Burslem
Stoke-on-Trent
ST6 7AG
Main Switchboard: 0300 303 1268
Walk-in Centre: 01782 673 500
The Haywood Hospital has a Pay & Display, manned, car park.
The current car parking charges are:
- £2 for 4 hours
- £4 for 8 hours
- £6 for 24 hours
Charges remain the same throughout bank holidays and weekends.
Patient/Visitors can request a concessionary car parking ticket at £3.40 per week or £13.60 per month.
Disabled Parking on the site is free of charge.
Leek Moorlands Hospital
Ashbourne Road
Leek
ST13 5BQ
Reception: 0300 123 1894
Parking is free, but there is a Number Plate Recognition system in use at this site. You must register your car number plate, at main reception when you arrive via the iPad to avoid a fine.
There is a 30-minute grace period, during which, no fine will be issued.
There is disabled access to the building, with dedicated parking.
All outpatient facilities have disabled access and facilities.
Longton Cottage Hospital
Upper Belgrave Road
Stoke-on-Trent
ST3 4QX
Reception: 0300 123 0975
Parking is free
There is disabled access to the building, with dedicated parking.
All outpatient facilities have disabled access and facilities.
Midlands Partnership University NHS Foundation Trust (MPFT) aim to provide the highest standards of care at all times. To understand if we are doing this we actively welcome feedback from you our service users and your relatives/carers. This information enables us to review our practice and provide us with an opportunity to identify areas of learning, with a view to improving the services we provide.
To encourage more feedback on the services we provide we are updating the way we ask for feedback.
In December, we will be piloting a new survey provider to services in the Shropshire, Telford and Wrekin Care Group. People who access services for BeeU, Children’s Mental Health Services, Adult and Older Adult Community Services and Mental Health Inpatient Services at the Redwood Centre. You may receive a text message containing a link to complete a short anonymous survey asking about your experience of our service. There is no charge for this, and the link will connect to your preferred internet provider. No personal identifiable data will be shared, and your telephone number will be handled securely once the text has been sent.
Civica is the organisation who will be providing the online survey platform and text messages on behalf of MPFT. They will contact you via a text message to the number recorded in your patient records. The text will say it is from MPFT and include a link directing you to the survey.
If you wish to not receive texts containing this link there is an opt out button on the link. Please click this to stop receiving them.
Please click here to read their Data Privacy Notice.
The survey is also available in other formats such as a paper survey or a QR code, these can be provided to you by the service you have seen. The team can also support you to complete this, if required.
All other services not currently included in the pilot still want to hear from you. You can provide feedback by accessing surveys via the feedback page MPFT Surveys or by the QR code or link which has been provided to you from the service you have seen.
You can also give your feedback about our services on the Care Opinion platform. Tell us about your experience and help us to learn what is good and how we can improve services. Your story will be acknowledged by the team and feedback will be given to you if appropriate. Click here to visit the Care Opinion Platform.
If you provide feedback via Care Opinion it will be with your explicit consent. This means that you should read and accept Care Opinion's Privacy Notice before sharing your experience online.
Have a look at how using Care Opinion to give your feedback can be used to support positive change within the services you receive, by watching this video produced by Care Opinion.
National friends and family test
All feedback and surveys we ask you to complete include the Friends and Family Test (FFT) question. This is a national feedback tool for all NHS organisations and is used to benchmark organisations. It is an anonymous survey asking for feedback on the care provided with results published nationally on the NHS website.
As a Trust we want to provide our service users, carers and families with the best possible experience of health care. For us to do this, we need to understand what our patients think of the care and treatment they have received. The FFT is a way of gathering this feedback, whether positive or negative and helps us to drive improvement and celebrate successes.
Surveys containing the FFT are available in all areas where you receive care and support.
If you would like more information regarding how we process your information and the privacy policy this is available on the website or by clicking here to view our Privacy Notice.
The Trust collects feedback surveys as we want to hear from you and support you to share your experiences of health and care in ways which are safe, simple, and lead to learning and change.
Please email the Communications Team; communications@mpft.nhs.uk
This inbox is monitored during office hours, for urgent enquiries outside of these times please contact the Trust switchboard on 0300 790 7000 (24 hours)