Midlands Partnership NHS Foundation Trust (MPFT) has recently received a review from the people who use its services. 
The 2018 Community Mental Health Survey, published by the Care Quality Commission (CQC) asked people who have used community mental health services about their experiences.

Director of Quality and Performance at MPFT, Therèsa Moyes said: “We were pleased to see people who have used our services responding positively to this survey and reporting that overall they feel they had a good experience. It was particularly good to see that we have the highest score for service users reporting that their family/friends were involved in their care, and the Trust also scored better than average for the way our health and social care workers listen carefully to service users.

“The survey showed our staff give people enough time to discuss their needs and treatment and understand how mental health needs affect other areas of life. Our service users also reported they were happy about how they were involved in planning their care, and that they believe they are treated with dignity and respect.”

The Survey compares the Trust with other mental health and learning disability trusts across the country and covers 10 sections, including support and wellbeing, organising, planning and reviewing care and medicines. MPFT consistently scored in line with other mental health trusts, with service users generally positive about their experiences. Many of the scores were in the top 20 per cent range, indicating the Trust is performing better than other organisations. Some service users did report not feeling involved in deciding which NHS therapies to use, putting the Trust in the bottom 20 per cent for this category.

Neil Carr, Chief Executive commented: “We take the feedback of our service users very seriously and welcome the results of this survey as one tool to measure how we are doing. We also carry out our own regular monitoring of how satisfied people are with the care we provide and all our service users are encouraged to feedback on the services they receive.”

The survey of people who use community mental health services was carried out by the Care Quality Commission, the independent regulator of health and adult social care services in England.

*please note the survey can be found on the CQC website here https://www.cqc.org.uk/publications/surveys/community-mental-health-survey-2018

Back to Latest news