In last year’s survey, we received 300 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement.
Feedback gathered through the survey has supported a number of actions taken by the Trust to improve services. This includes updating our website to more clearly signpost to urgent mental health support, including MPFT’s 24/7 helpline for people in mental health crisis.
In response to feedback from service users, the Trust has made improvements to patient care plans and invested in a digital system to improve the way service users, carers, friends and family are able to provide feedback on their experience of MPFT services.
Liz Lockett, MPFT’s Chief Nurse and Director of Quality and Professional Leadership said: “The Community Mental Health Survey provides a key opportunity for individuals who use our mental health services to provide valuable feedback on the quality and safety of care they have received.
“Your opinion matters to us, so we would like everyone invited to take part to share their experiences with us.”
Mel Ball, Director for Lived Experience at the Trust, added: “As someone with my own lived experience of accessing mental health services and supporting others to access mental health services, I’d like to acknowledge we are asking you to generously give us your time when we ask you to contribute your perspective via this survey. Please know this generosity will be received with sincere gratitude and a commitment to working pro-actively with the feedback we will receive.
“Alongside other engagement, involvement and co-production workstreams, hearing feedback is a key element of the ongoing development journey we're on to ensure our services meet the needs of all the communities we serve. To find out more about other ways to get involved and join us on the journey please visit: https://gettinginvolved.mpft.nhs.uk.”
In 2023, for the first time since its inception the survey expanded the eligibility criteria to include 16-and-17-year-old service users, who were invited to share their experiences of mental health care. This is really important to help us understand the quality of care young people receive as they use or move into Adult Services.
The survey can be completed as a paper questionnaire, or online by using the log in details provided or by scanning the QR code.
The survey is confidential, carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Your responses are not shared with our staff, so participation will not affect your care or treatment. This survey has also received approval from the Secretary of State for Health and Social Care.
The results will be published in the spring of 2025 and will be used to assess Community Mental Health Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care for you and our community.
If you are invited to take part, whether contact with our services was regular or minimal, know every voice is valued.
If invited to take part in the survey and need help completing it, please call our freephone number: 0800 783 1775 or email helpline-QH@iqvia.com
For more information about the survey, please visit http://www.cqc.org.uk/cmhsurvey.
For information about how we use the data, please visit: https://www.mpft.nhs.uk/about-us/information-governance