Digital Systems used at MPFT :: Midlands Partnership University NHS Foundation Trust

Midlands Partnership University NHS Foundation Trust operates a vast digital network throughout the UK, and manages services across four Care Groups.

We are always trying to simplify and consolidate our digital systems, and there are a large number of different systems that we use to suit each care group.

The sections below will provide additional information about each system.

Censeo collects and analyses symptomatic information related to mental health including:

mood disorders
anxiety disorders
psychotic disorders
obsessive compulsive disorder
trauma
emotional instability
adjustment disorder
substance & alcohol misuse
disordered eating
It also gathers details on wider determinants impacting on health such as employment housing and relationships.

Registering for Censeo

If you are sent a link to Censeo we encourage you to take time to register and fill out the questionnaire.

Before you can fill out the questionnaire you will be guided through a registration process. Once you are registered, the Censeo questionnaire will be available to complete.

Completing the Questionnaire

Because of the unique way Censeo is designed, the questionnaire is tailored to the individual; so one person will be asked a different set of questions to another, depending on the complexity of their need.

Be open and honest with your answers. To get the most accurate result and be guided to the best care for you, truthful answers, even to difficult questions will help paint a clearer picture of your needs.

On average it takes about one hour to complete the assessment. However, because the questionnaire is adaptive, it will vary depending on how many questions are asked (between 20 minutes and 2 hours). Don't worry, you don't have to do it all at once. You can log out and continue later.

Remember, Censeo is designed to help identify your needs so that you can receive help as soon as possible, so it's a good idea to fill out the questionnaire as soon as you can.

FAQs

What if I don't want to use Censeo?

Completing the questionnaire is optional, however the questions need to be asked to identify your needs. Censeo mirrors the rich process of a face-to-face psychiatric assessment, in a digital form. If you opt out of using Censeo the assessment process will be done by a Mental Health Practitioner instead. This could result in longer waiting times.

Where are Censeo reports and data stored?

The Censeo reports are stored with Psyomics, and can be accessed by staff who have a clinical need to see the data. The responses collected from the Censeo questionnaire are stored securely in encrypted servers that are compliant with UK data protection regulations. Some authorised personnel have access to this data for product improvement purposes. You can read the Psyomics Privacy Policy on their website.

Can I see the report Censeo generates about me?

It is our policy to keep you informed about your care and involve you in the process. To do this we will share our findings with you. The report generated by Censeo is aimed at mental health professionals and may contain terminology that is confusing to non-mental health professionals. We feel that it is more meaningful to go through the report with a member of our mental health team.

If you wish to access the report or any of the information stored about you by MPFT, please log a request through our online Access Request Portal.

The eConsent system is currently used by the School Age Immunisations Team to collect consent forms for student vaccinations.

The benefits to families and clinicians are:

The eConsent system is a more secure way of treating your child's data than paper consent forms.
No risk of forms being lost in bags, or forgetting to hand them to the teacher.
Saves thousands of paper forms and envelopes, and is a more sustainable way of working.
Gives clinical staff more time, as student data is no longer entered by hand.
Space on the eConsent form is provided for parent notes, so you can tell the Immunisations Team if your child has any needs they should be aware of.

Can I still get a paper form?

Schools do still have access to paper consent forms. If you would prefer to consent this way, please contact your school office.

What information do I need to know before I use eConsent?

Your school will send out an email or message to all parents with a unique code in it. This identifies your child's school, and you will need is to sign in to the system. It is also helpful to know your child's NHS number, but not essential. NHS numbers can be found in your child's red book, on any NHS communication about your child, or by contacting your child's GP.

Can I fill out the form on my phone?

Yes, the eConsent form will work on a phone, tablet, laptop or computer.

To fill out your child's eConsent vaccination form, please visit the eConsent sign-in page.

EPS stands for Electronic Prescription Service, and is a way for your health professional to create a prescription and order medication, without using the green and white paper form that you will previously have used.

How does it work?

Your health professional will create your prescription on their computer, and ask you where you would like to collect it from. They'll send it securely to the pharmacy, who will receive it and prepare your medication ready for you to pick up.

Why are we using EPS?

At MPFT we are always looking for ways to improve our service, and this allows us to keep your data more secure, be more sustainable, and save time for our clinicians which can be better spent caring for patients.

Is my data secure?

Yes, EPS has been developed by MPFT so your data won't be shared outside of the organisation and is very secure.

Our Trust Privacy Notice covers the use of all health data.

Komp is a one-button computer, simpler to use than any tablet or smartphone, linked to an app for family members to use.

From their own device, children, grandchildren and old friends can share photos, messages and make video calls directly to the person viewing Komp’s screen.

With 4G internet now available with Komp, all the user has to do is plug it in and turn it on. Our staff at MPFT will deliver the unit and help to get the screen connected to the internet, and ready to use. Komp is developed with privacy and security in mind, so it is a safe, secure and closed social network for the whole family. There is also the option for our clinicians to use the screen to conduct wellness checks or consultations with the user.

The Benefits for Service Users include:

Simple to use – one button that turns the screen on or off, and controls the volume.
Large reflection-free screen.
From their own device, children, grandchildren and old friends can share photos, messages and make video calls directly to the person viewing Komp’s screen
Flexibility of Care / Increased Options of accessing your Care via online consultations.
No need to travel to appointments.
Continuity of Clinical Service Provisions through illness and isolation (Currently COVID).
Safe and secure

For more information on the KOMP screen, including user guides and privacy information, visit the KOMP website.

KOMP Mobile App

The video below explains how family and friends can install the family app so they can make contact with you on the KOMP device.

OneConsultation is a programme that we use at MPFT to allow you to have a video consultation with your consultant, instead of travelling to a hospital or clinic.

We started using OneConsultation during the Covid pandemic, when face-to-face appointments couldn't go ahead. Our staff is still using it, in combination with face-to-face appointments, to give you more options when it comes to accessing your healthcare.

We are committed to making your healthcare as individual and accessible as possible, and OneConsultation can save you time, money and stress, by receiving your care in the comfort of your own home. Video consultations also contribute to our Trust's green ambitions, by reducing car journeys for patients.

Are video consultations compulsory?

No, your clinician will offer you a choice of video or face-to-face appointments. They will only suggest using OneConsultation if they feel it is appropriate for your care.

Do I need to have a computer?

No, you can complete a OneConsultation appointment on a smartphone, tablet, laptop or PC, as long as it has a camera and microphone so that you can speak with your clinician, and they can see and hear you.

Do I have to download an app?

No, OneConsultation uses a website for your video appointment, so as long as you have a mobile phone number or email address, your clinician can contact you. There are no apps, registrations or login details necessary.

When should I choose to have a video consultation?

If you live far away from your nearest clinic or hospital, or if you have mobility or travel difficulties, you may find it easier to have a video consultation. You may also find a OneConsultation appointment easier to fit into a busy schedule, and it will save money on travel and parking costs.

Our Trust Privacy Notice covers the use of all health data.

One Health and Care is a confidential digital shared care-record. One Health and Care brings data together from the different organisations involved in your health and social care. It allows doctors, nurses and other registered health and social care professionals directly involved in your care to view relevant information in order to provide you with better, safer care.

What information is kept on my record?

The information that the staff directly involved in your care will be able to see includes:

Your name, date of birth, sex, address, telephone number, NHS number
The name of your GP Practice and GP
Medications, allergies, ongoing and historic conditions, immunisations and diagnoses
Test results, hospital referrals, admissions, discharges and clinics attended
Social and mental health information and care plans

This will help us provide you with better and safer care. Your information will be held securely and only shared with staff members in the partnership organisations who are directly involved in your care and support. All staff are bound by professional confidentiality.

Sensitive information such as attendance at sexual health clinics, fertility treatment records, and records relating to gender reassignment will not be included.

How does this help me get better care?

Having your information available to all staff that are directly involved in your care will help us to provide you with better care by ensuring that we have access to the most up-to-date information about you.

You won’t have to keep repeating your health and social care history to individuals involved in your care and support.
The results of common tests (for example blood tests) will be available to everyone involved in your care, reducing the need to repeat them.

This will help improve decision making to give you safer, more consistent care whether you are in hospital, at a GP Practice or any other place where you receive care.

Can I opt out of my One Health and Care record?

If you are happy for your information to be shared as part of the One Health and Care digital shared care record then you do not need to do anything as we will do it all for you.

If however you would like to opt out then there are two ways to do this:

Contact the Patient Advice and Liaison Service (PALS) on Freephone: 0800 030 4563, or you can email onehealthandcare@nhs.net
Contact your GP Practice and ask to opt out of the local digital shared care record One Health and Care

If you do opt out, you can change your mind and opt back in at any time, by contacting PALS or your GP Practice and asking that your data is included.

If you opted out of the national Summary Care Record previously then you will be automatically opted out of One Health and Care and do not need to contact PALS or your GP unless you wish to opt back in.

If you choose to opt out, your information will not be available via One Health and Care however it will continue to be shared by care organisations by phone, email and on paper where required as part of your direct care.

Please consider carefully before opting out as it could mean that vital information about you is not immediately available when you require health or social care support.

MPFT is introducing Oxehealth to some of our wards.

Using devices installed in patient rooms, the Oxehealth solution allows staff to focus more of their time to hands on activities.

The Oxehealth solution monitors patients' heart rate, breathing, and their movement.

Patients are provided with an information patient leaflet about Oxevision.

Where is the Oxehealth system installed?

Oxehealth is currently used on a limited number of mental health wards at The Redwoods Centre in Shrewsbury, and St George's in Stafford, with plans to use it in other locations in the future. In each bedroom, a secure camera unit is mounted in the corner where the wall meets the ceiling.

What does the Oxehealth system do?

Oxehealth's optical sensors allow the staff to remotely monitor your physical wellbeing without always entering the room. Specifically the Oxehealth system will:

Enable the staff to take spot-check pulse rate and breathing rate observations without disturbing patients.
Let staff know when a second person enters the room
Let staff know when a patient get out of, or is near the edge of their bed.
Alert staff when patients have entered the bathroom and are out of range of the sensor
If an alert is activated, a member of staff will come to check on their patient's safety.
This technology aims to improve the treatment and care you receive.