Contents
- People at the heart
- Single care plan
- Service user and carer engagement
- Our digital mission
The Midlands Partnership NHS Foundation Trust (MPFT) Digital Strategy is for everyone.
The strategy describes how the quality of care we provide for our service users will be improved through digital innovation over the next five years.
People at the heart
People are central to our digital strategy.
Our 3 ambitions that make up our vision are to make sure:
- Our service users and staff experience an NHS and social care that acts as one, working in seamless partnership with 3rd sector colleagues across all care settings through the processes we digitise
- We connect our service users and staff to secure and reliable systems that are flexible, accessible and offer more choice in how care is accessed and delivered
- We inform our service users and staff through data that remains private and is used and shared for the purpose of health and social care only
Digital is anything related to electronic or computer technology, including the storing, processing and transferring of information. The digital strategy covers everything from the devices that people use to where data is stored and accessed.
Digital transformation is about how we use our systems, processes and technologies in new and innovative ways.
The strategy will describe our ambitions around care outcomes and how these digital innovation areas can help. The transformation plan that delivers the strategy will outline the changes we will introduce to make it a reality.
Single care plan
We will be helping services deliver personalised care across the entire health and social care system through digitally connected care pathways that will be redesigned to make it easier for both service users and staff to know where they are in their care.
Care pathways is best practice to be followed for how care is delivered for service users.
Collaboration with our service users, carers, commissioners and service leads on the design of new care offers will continue, all of which will be enabled through exciting new apps, wearable devices and new systems where appropriate, or, through simple changes like making our phone lines easier to use and our clinics easier to locate.
Everyone is a part of developing how we use digital. From service user and carer feedback and creating flexible, efficient means of personalised care delivery across the entire health and social care system, to service leads with new ways of updating and re-designing care pathways with the “art of the possible” in mind when it comes to digital capability.
Service user and carer engagement
Through the delivery of the strategy, we will engage with service users, carers and staff to feel confident and comfortable using new digital developments.
We will act on feedback, offer help, guidance, mentoring and support to improve digital skills and access to our services.
We want our service users, carers and our workforce to feel confident and comfortable in any new technologies we introduce and offer in our care and service processes and offer alternatives where digital may not be suitable.
Through this strategy, we will ensure that we continually engage with our service users, carers and staff, act on feedback, offer help, guidance, mentoring and support to maximise the opportunities available when digital competency is possible.
This digital strategy outlines how MPFT will achieve our shared ambitions and mission; to enhance the quality of care through digital innovation.
Our digital mission is to “enhance care through digital innovation”
The digital strategy declares a mission to “enhance care through digital innovation” with a vision that is made up of 3 key ambitions that has full alignment with national (NHSx what good looks like) and regional (Integrated Care Systems) ambitions in both health and social care:
- Digitise care pathways - We will reduce paper based operations and improve security and access through digitisation
- Connect people with reliable and secure IT - We will put our service users and staff securely into contact with our systems and the information required
- Inform through the power of data - We will make use of our data to inform care and decision making