Our strategy is built by the opinions and insights of those that live and breathe our health and social care services across the Trust.
Through detailed discussions ranging from basic needs to future innovations we are confident that we have the right vision and are prioritising the best outcomes for our service users, carers and staff.
We learnt about the needs of the service users, carers, the services, the barriers to excellent care and the opportunities to drive forward improvements through digital transformation.
In addition to service user and carer engagement, throughout the creation of the MPFT Digital Strategy, local service leads across the four MPFT organisational care groups, corporate services, senior management (covering over 90 service areas), and conversations with third parties, partners, peers across Integrated Care Systems (ICS) and the NHS as a whole, were all collated via a digital engagement exercise undertaken between February 2021 and June 2021.
The Trust’s organisational governance has equally engaged with this strategy, namely, the Trust Board, the Director’s Delivery Forum (DDF), the Digital Committee, the Digital Assurance Group, Care Group meetings, the Service User and Carer Committee, and the regional ICS Digital Programme Boards.
Our Associate Director of Digital Transformation led the engagement conversations, with the Head of Health and Social Care Systems, the Head of Digital Service Development and some focussed discussions with our Associate Director of Digital Information and Data Warehousing and Head of Digital Productivity and Efficiency.
The MPFT Digital Strategy does not belong to just MPFT Digital staff, it belongs to all who interact with the Trust. What we deliver on our transformation plan is for service users, carers and for our workforce to use, adopt, refine, and gain value from.
This strategy would not be what it is without the significant research and engagement effort undertaken to build it and make it relevant.
- We held 102 hours of conversations
- With 256 members of staff
- Generating 831 new actions
- Covering 92 MPFT service areas
- Completing 213 quick wins
We concurrently ran a number of digital engagement surveys for service users, carers, staff and specifically our digital champions, the survey results highlighted:
- 39% rated their IT skills as good
- 69% had the available information to operationally run their services
- 65% thought IT was too unreliable
The insights gained from all of our engagement approaches ensured that our strategic ambitions for digital, the digital strategy and the transformation plan priorities were in full alignment with both the immediate needs and future aspirations of all MPFT stakeholders.